When you’re volunteering in an open source community most of the time you understand that you are giving your time and talents without any expectation of payment. Monetary payment. You do the work because you see the value in the community and you see the opportunity to get involved, contribute your skills, and make a difference. You don’t do it for the praise and you don’t do it for the personal gain. You’re volunteering.
However there is an opportunity for the community here to do something remarkable. Open source communities have the chance to appreciate you as the volunteer. There is an opportunity to offer heartfelt thank you and appreciation for the donation of your most valuable asset - your time.
The Greatest Community
The best open source communities understand that their volunteers are worth far more than a check from a venture capitalist firm or a sponsor payment seeking some specific return on investment. These outstanding communities place their worth and their value in their volunteers. Those individuals who are so committed and dedicated to the community they give the one resource they can never get back. They give their time. When these superior communities understand this principle it is reflected in their attitude, in their behavior, and in their treatment of their contributors and volunteers. They demonstrate excellent appreciation.
How can this appreciation be demonstrated by an organization or community where finances and money are not the motivating or driving factor? What are some ways in which appreciation can be shown. Great communities have already figured this out and the put these ways into practice on a daily basis. Here are a few examples.
A Public Acknowledgement
There are several great examples of this idea of public acknowledgement. I’ll give only one which I found recently and thought it to be an exceptional one. If anyone is familiar with Mozilla Firefox they have done some amazing things to publicly appreciate their volunteers. One of those is the San Francisco Monument they’ve constructed. It’s a fantastic example of just one way in which Mozilla has very publicly demonstrated appreciation for their volunteers.
Of course it doesn’t take a marble pillar to publicly acknowledge the hard work and effort of volunteers. Sometimes all it takes is a blog post. Finding ways to publicly thank those individuals giving their time is a fantastic way to demonstrate appreciation.
A Personal Note
You don’t always have to be public in your appreciation. Some communities send a note to active volunteers thanking them personally for their work. This is almost the reciprocal action of the public acknowledgement. Rather than publicly thanking someone you can do it privately.
I’ve seen some examples of this which are truly awesome. A handwritten letter in the mail. Yes, that’s right an actual snail-mail post thanking someone for their efforts. It doesn’t cost more than a stamp, an envelope and a little time. But the value is immense. If you’ve ever gotten a personalized note you know what I’m talking about. It’s a great feeling to feel appreciated and valued. It doesn’t cost much to personally thank someone.
I was going to list several more ways but I erased my points because I want to leave you with these two thoughts. Public and Private appreciation. A personal connection. This is what it all comes down to. The ability to connect with each other not just as a community of volunteers working on a project but as people interacting and growing.
Our communities are a place where relationships can thrive. Lifelong friendships can be made and personal growth is encouraged. The truly great open source communities realize without volunteers they have no future. These communities show this realization through their personal relationships and thoughtful appreciation of each volunteer. At the end of the day its the relationships which matter.
In our communities the focus should be the person not the project .